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MADesk

MADesk is a PHP-MySQL based support ticket system that is simple & enabled with easy-to-use multi-user web interface. Manage, organize and archive all your client support requests and responses at a single place while providing your customers with accountability and quick turnaround time for their queries.
MADesk Support System is designed to help you organize support requests and improve customer support efficiency by providing staff with tools they need to deliver fast, effective and measurable support. Some of the core features include:

Web based Support
Tickets can be created via online forms. Flexible configuration.

Auto Response
Auto reply that is sent out when a new ticket is opened or a message is received. Customizable mail templates.

Alerts and Notices
Staff and clients are kept up to date with one point notice board (announcements). Configurable and flexible settings.

Role-based Access
Control staff's access level based on groups and departments.

Assign & Transfer Tickets
Automatic assigning of tickets, allows you to route issues to the proper technician immediately upon receipt. Easy re-allocate of tasks from one staff to other based on the need and urgency.

Signup Required
User account or registration required for users (email / password used for login) for safety and security.

Support History
All support requests and responses are archived.

Invoicing
Invoicing for services requested by users for easy tracking of renewals & out standings.

Signature Customization
Customized Signature inclusion for outgoing replies and ticket replies.

Knowledgebase
A fully-featured knowledgebase to organize answers to frequently asked questions into categories and subcategories for easy sharing of knowledge, tutorials & videos.

Admin & Staff Interface
Separate interface for admin and support staffs.

Our Products

What our client says?

PKWebbS may not be a famous brand, but it's services are undoubtedly better that those. As a client one needs perfection at a micro level, attention, patience, customer delight and above all Trust. I have got more than what i expected and what I paid for.

I would like to thanks PKWebbS for the unconditional support and guidance which he provided for my website www.iitnitjobs.com and I would always rank PKWebbS above than any other Web - Designing company for the having the most competitive rates and providing continuous post Go Live support. Wish you a great future ahead PKWebbS!!

-Shyam Poddar | Founder of iitnitjobs.com | A JBIMS Alumini Venture

PKWebbS has designed a web site www.rcjobrequest.com for our Residential Compound, situated in Jeddah, Saudi Arabia. They have proved that QUALITY MAKES A DIFFERENCE.

Choosing an establishment is a lot like buying a diamond. You look for the highest quality in all criteria.

Carat: PKWebbS weighs in as premier partner for services.
Color: They match client's needs, not the other way round.
Clarity: They have clear visibility of dedicated support.
Cut: Fully faceted competitive prices which are value for money.

We will highly recommend PKWebbS for their services.

-M.M.Al Rumiah Residential Compound | Management | Jeddah - Saudi Arabia.

PKWebbS is one of the best and complete service provider regarding the website of any organisation, who can understand better their clients, which we experienced while launching our website www.lifescience.org.in.

We wish PKWebbS a great success in their services to people community through web solutions from all over the world -

-Dr. Naganagouda Reddy | Chairman | Life science foundation India | Karnataka.

Ready to get started

Get ready to experience our flavour of services for a steadfast growth !!!

Ready to get started !